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Visual analysis was performed on the returned device.Analysis of the returned product indicated the balloon dilatation catheter (bdc) was returned with blood on the entire length and in the guide wire lumen, with crystallized contrast on the entire length of the device and in the inflation lumen, consistent with preparation of the device and advancement in the anatomy.The balloon was tightly folded which can indicate that the balloon was never inflated, as reported.Follow up was performed with the account and they confirmed the correct device was returned.The outer and inner member were stretched distal to the mid-lap.The reported bend/kink was confirmed.The production record and corrective and preventive actions (capa) reviews were performed and revealed no indication of a product quality issue.Additionally, a query of the complaint handling database for the reported lot revealed no other similar complaints from this lot.The investigation determined the reported bend/kink and noted stretching of the inner and outer member appear to be related to operational context.Based on the reported information, there is no indication of a product quality issue with respect to the design, manufacture, or labeling of the device.
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