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There has been a previous report received where lack of water flow has caused an overheating insert.Since an overheating insert could necessitate medical/surgical intervention to preclude permanent damage to a body structure or permanent impairment of a body function, this malfunction would be likely to cause/contribute to a serious injury should it recur.As such, this event meets the criteria for reportability per 21 cfr part 803.Investigation results: 10/02/24 repair tech: (b)(4).000 evaluated,meets specifications;contact customer.Replaced damaged/worn components and recalibrated unit to factory specs.G123.Ezz pwr cd,wire harn shorted.Debris buildup in the water filter.Replaced damaged/worn components and recalibrated unit to factory specs.
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