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This supplemental report is being submitted to provide the results of the legal manufacturer's final investigation.Please also see section b5 updates obtained from customer follow up response.A review of the device history record found no deviations that could have caused or contributed to the reported issue.The device was returned to olympus for inspection and the reported failure was confirmed.Device evaluation found cable damage.Based on investigation results, it was assumed that a cable failure caused a communication failure, and the images were not displayed.A definitive root cause of cable failure could not be identified.As per instruction for use (ifu), it states: chapter 4 operation(warning) ·if an abnormal endoscopic image/function occurs and returns to its normal condition by itself, the equipment has malfunctioned.Continued use in such condition may cause abnormality again and it may not be able to recover to normal condition.In this case, immediately stop use and withdraw the endoscope from the patient slowly.Continued use of such equipment may cause patient injury, bleeding and/or perforation.·if the endoscopic image on the video monitor should unexpectedly disappear or freeze during a procedure and cannot be restored, turn the video system center off and then on again.If the image still does not appear, immediately turn the video system center off.Disconnect the camera head from the endoscope and carefully withdraw the endoscope from the patient, while viewing through the endoscope¿s eyepiece.In addition, be sure to prepare another camera head to avoid interruption of the procedure.Olympus will continue to monitor field performance for this device.
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