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A steris service technician arrived onsite following the reported event and found a hole in the valve diaphragm which caused poor level vacuums and led to the unit aborting.To resolve the issue, the technician replaced the valve.The unit was tested, confirmed to be operating according to specification, and returned to service.A 3-year complaint review indicates this is an isolated event.The amsco 400 series small steam sterilizer operator manual states (pg.6-3), "warning - burn hazard: steam may be released from the chamber when door is opened.Step back from the sterilizer each time the door is opened to minimize contact with steam vapor." the technician counseled the user facility about the importance of stepping back from the sterilizer each time the door is opened.No additional issues have been reported.
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