| Model Number |
N/A |
| Medical Device Problem Code |
Low Test Results (2458)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
09/19/2024
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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The customer contacted siemens regarding one (1) erroneously depressed urinary/cerebrospinal fluid protein (ucfp) patient sample result obtained on an atellica ® ch 930 analyzer.The erroneously depressed patient result was not reported to the physician(s).The same sample was reprocessed on an alternate atellica ® ch 930 analyzer.A higher result was obtained, considered correct and reported to the physician.There are no known reports of patient intervention or adverse health consequences due to the erroneously depressed urinary/cerebrospinal fluid protein (ucfp) result.
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Additional Manufacturer Narrative
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An outside united states (ous) customer contacted the siemens healthcare diagnostics remote services center (rsc) regarding an erroneously depressed urinary/cerebrospinal fluid protein (ucfp) result obtained on patient sample when processed on an atellica ® ch 930 analyzer.Siemens healthcare diagnostics is investigating the event.
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Additional Manufacturer Narrative
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Additional information (22-oct-2024): siemens healthcare diagnostics service operations support (sos) team (formerly headquarters support center (hsc) concluded the investigation of the event.Sos reviewed the instrument data files and the information provided by the customer.No reagent or instrument issues were identified.The cause of the event is unknown.The customer is operational.A potential product issue was not identified.The device is performing within specifications.No further evaluation is required.Section h6 has been updated to reflect the siemens investigation.Initial mdr 2432235-2024-00225 was filed 09-oct-2024.
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Additional Manufacturer Narrative
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Additional information (05-aug-2025): siemens healthineers has confirmed, through an internal investigation of customer complaints, the potential for falsely depressed patient, quality control (qc), and/or calibration results.The observations have been isolated to the initial replicate(s) of a freshly punctured atellica ch ucfp reagent well that has been stored onboard the system.The issue is intermittent and will not occur in all packs or wells.The issue may be observed with all sample types (urine and cerebrospinal fluid) for any atellica ch ucfp reagent lot on an atellica ch or ci analyzer.The maximum negative bias observed during the investigation was -19.0 mg/dl (-190 mg/l).Us customers were notified through urgent medical device correction (umdc letter achc25-07.A.Us), titled ¿potential for falsely depressed results with the atellica ch ucfp assay¿ and ous customers were identified through urgent field safety notice (ufsn letter, achc 25-07.A.Ous) of the potential for falsely depressed patient, quality control (qc), and/or calibration results.The umdc and ufsn provide instructions for customers to perform qc on each well.The customer is operational.No further evaluation is required.In section h6, investigation finding and investigation conclusion codes were updated.Initial mdr 2432235-2024-00225 was filed on 09-oct-2024.Supplement 1 mdr 2432235-2024-00225 was filed on 30-oct-2024.
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Search Alerts/Recalls
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