| Model Number |
ARTHREX ANGEL PRP KIT (US TRAY) |
| Medical Device Problem Codes |
Use of Device Problem (1670); Defective Component (2292)
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| Health Effect - Clinical Code |
Insufficient Information (4580)
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| Date of Event |
10/04/2024
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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On 10/04/2024, it was reported by a sales representative via (b)(4) that two abs-10061t arthrex angel prp kits are experiencing an issue.Contact has stated that the machines are showing error codes.They are saying that the chambers are being spit out.3 minutes left after every spin, the machine will pause, and they would have to hit play.They are only getting 1 cc instead of 3 cc's.Tac has sent some troubleshooting steps and is awaiting a response from the contact.
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Additional Manufacturer Narrative
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Investigation is in process.A follow-up report will be provided upon availability of additional information.
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Additional Manufacturer Narrative
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Additional information: g3, h3, h6 based on the information provided which may include the device (if available and returned), pictures, videos, event description, and any additional information from the field, arthrex was able to conclude a most likely cause.The most likely cause can be attributed to user error due to improper insertion of the cassette.
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Search Alerts/Recalls
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