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Correction is being made to previously submitted g3.The correct date was 10/24/2024.This report is being supplemented to provide additional information based on the approved final investigation.Based on the results of the investigation, the reported malfunction was reproduced.The likely cause could be due to stress applied to the insertion section.Physical stress such as scratching and hitting at the insertion section.Chemical stress due to reprocessing outside of ifu (reprocessing manual) recommendations.Stress due to poor storage conditions (direct sunlight, high temperature, high humidity, x-rays, ultraviolet rays, etc.).However, a definitive root cause could not be determined.The suggested event is detectable and preventable by handling the scope in accordance with the following sections of the instructions for use (ifu): 3.3 inspection of the endoscope 3 inspect the external surface of the entire insertion section, including the bending section and the distal end for dents, bulges, swelling, scratches, peeling of coating, holes, sagging, transformation, bends, adhesion of foreign bodies, missing parts, protruding objects, or other irregularities.A review of the device history record and historical complaints analysis was conducted, and no deviations that could have caused or contributed to the reported issue were identified.Olympus will continue to monitor the field performance of this device.
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