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Additional information provided in h.6.And h.11.A sample was not received at the manufacturing site for evaluation for the report of phacoemulsification tip broke during procedure; however, the attached photo confirms the reported issue of broken phacoemulsification tip.A review of the device history record traceable to the reported lot number, indicates that the reported product was processed and released according to the reported product¿s acceptance criteria.The video attached to the file was reviewed by the manufacturing site.Video show a phacoemulsification tip in eye during surgery.Reported issue cannot be confirmed from video.The attached photo and video confirm the report of broken phacoemulsification tip, however because a sample was not received at the manufacturing site and the device history record review of the lot number provided indicated the product was processed and released according to the product¿s acceptable criteria, therefore; the root cause for the customer complaint issue cannot be determined.The exact root cause for this complaint is unknown, therefore, specific action with regards to this complaint cannot be taken.All phacoemulsification tips are hundred percent visually inspected by trained operators using thirty times magnification during the manufacturing process.Complaints are reviewed and monitored at regular intervals for any significant adverse trends.No adverse trends have been observed associated with the reported product and event.No additional action is required at this time.The manufacturer internal reference number is: (b)(4).
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