| Model Number |
9735665 |
| Medical Device Problem Code |
Communication or Transmission Problem (2896)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
10/16/2024
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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H3,h6) no parts have been received by the manufacturer for evaluation.Medtronic submits this report to comply with fda regulations 21 cfr parts 4 and 803.Medtronic has made reasonable efforts to provide as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employee caused or contributed to the event described in the report.Any required fields that are unpopulated are blank because the information is currently unknown or unavailable.Medtronic will submit a supplemental report if additional relevant information becomes known.
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Event or Problem Description
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Medtronic received information regarding a navigation system being used outside of a procedure.It was reported that the system was having trouble to communicate with electronic picture archiving and communication systems (pacs).The manufacturing representative (rep) noted green config, green ping and red pacs port in digital imaging and communications in medicine (dicom).The rep pinged the pacs network, 0% packet loss.The rep then pinged 8.8.8.8, 100% packet loss.The rep then confirmed ip address, ae title and port matched what pacs had on their end.It was also confirmed that pacs was unable to push image to the navigation system.The rep was unable to search for any images in the network tab.It was confirmed port was active, radiology uses same port to access pacs.The probable cause was a pacs permissions issue.System able to ping pacs network but unable to view or pull images.There was no patient involvement.There was no patient involvement.
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Additional Manufacturer Narrative
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Continuation of d10: section d information references the main component of the system.Other relevant device(s) are: product id 9735994r medtronic submits this report to comply with fda regulations 21 cfr parts 4 and 803.Medtronic has made reasonable efforts to provide as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employee caused or contributed to the event described in the report.Any required fields that are unpopulated are blank because the information is currently unknown or unavailable.Medtronic will submit a supplemental report if additional relevant information becomes known.
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Additional Manufacturer Narrative
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Work order completed: h3, h6) a manufacturer representative went to the site to test the navigation system.It was reported that there was no fault found.Codes b01, c19 and d14 are applicable to this evaluation.Medtronic submits this report to comply with fda regulations 21 cfr parts 4 and 803.Medtronic has made reasonable efforts to provide as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employee caused or contributed to the event described in the report.Any required fields that are unpopulated are blank because the information is currently unknown or unavailable.Medtronic will submit a supplemental report if additional relevant information becomes known.
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Search Alerts/Recalls
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