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It was reported a 'cook bakri postpartum balloon with rapid instillation components' balloon was unable to be inflated during an unspecified procedure.The user reported that the 'saline tubing mechanism' was unable to be used for filling/inflation; the user attempted to connect and reconnect the tubing for filling/inflation and multiple syringes were required.It was reported that this was a product problem, not an adverse event, but there is 'insufficient information' regarding 'patient problems'.However, no additional information can be requested as the customer details are unknown.
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Blank fields on this form indicate the information is unknown, unavailable, or unchanged.Investigation ¿ evaluation: it was reported a 'cook bakri postpartum balloon with rapid instillation components' balloon was unable to be inflated during an unspecified procedure.The user reported that the 'saline tubing mechanism' was unable to be used for filling/inflation; the user attempted to connect and reconnect the tubing for filling/inflation and multiple syringes were required.It was reported that this was a product problem, not an adverse event, but there is 'insufficient information' regarding 'patient problems'.However, no additional information can be requested as the customer details are unknown.Reviews of the complaint history, device history record (dhr), instructions for use (ifu), and quality control (qc) procedures were conducted during the investigation.The complaint device was not returned; therefore, no functional testing or visual inspections could be performed.Cook has concluded that the device was manufactured to specification.Additionally, a document-based investigation evaluation was performed.A review of the device master record (dmr) concluded that sufficient inspection activities are in place to identify this failure mode prior to distribution.A review of the device history record (dhr) found no related non-conformances reported for lot.A complaint history database search showed no other related complaints associated with the failure mode for the complaint device lot.Because there are no related non-conformances, adequate inspection activities have been established, there is objective evidence that the dhr was fully executed, and no other lot related complaints that have been received from the field, it was concluded that there is no evidence that nonconforming product exists in house or in field.Cook also reviewed product labeling; the ifu supplied with the device states the following in consideration of the reported failure mode: - "how supplied: upon removal from the package, inspect the product to ensure no damage has occurred." based upon the available information, no product returned, and results of the investigation, cook has concluded that the cause for the complaint could not be established.The appropriate personnel have been notified and cook will continue to monitor for similar events.Per the quality engineering risk assessment, no further action is required.This report is required by the fda under 21 cfr part 803 and is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement contained herein is intended to be an admission that any cook device is defective or malfunctioned, that a death or serious injury occurred, nor that any cook device caused, contributed to, or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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