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Additional information provided in d.9, h.3, h.6, and h.11.One opened phacoemulsification tip taped to a form in a try with other items was received for the report.Sample was visually inspected and found to be nonconforming.Phacoemulsification was bent at cone to cannula transition area was observed.Wear observed on threads, back of flange, or nut corners, consistent with threading on handpiece.A review of the device history record traceable to the reported lot number, indicates that the reported product was processed and released according to the reported product¿s acceptance criteria.The exact root cause could not be determined from the investigation performed.The returned sample is visually non-conforming with the phacoemulsification tip bent; therefore, a bent phacoemulsification tip was confirmed; however, how and when the phacoemulsification tip became bent could not be determined.Most likely root cause is handling during placement of the phacoemulsification tip onto the handpiece.The exact root cause for the bent phacoemulsification tip is unknown, therefore specific action with regards to this complaint cannot be taken.All phacoemulsification tips are 100% visually inspected by trained operators using thirty times magnification during the manufacturing process.Any nonconformance, such as the phacoemulsification tip cannula bent exhibited on the returned opened sample, is removed from the lot and scrapped.Complaints are reviewed and monitored at regular intervals for any significant adverse trends.No adverse trends have been observed associated with the reported product and event.No further actions are required.The manufacturer internal reference number is: (b)(4).
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