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Additional information provided in d.9, h.3, h.6, and h.11.One opened phacoemulsification tip taped to a form in a tray was received for the report.Sample was visually inspected and found to be nonconforming.Phacoemulsification tip was bent in upward position & not in down position as per specifications.At bevel area tip was bent in with a scratch on cannula at bent in tip area.Wear on threads, back of flange, & nut corners consistent with threading on handpiece.A review of the device history record traceable to the reported lot number, indicates that the reported product was processed and released according to the reported product¿s acceptance criteria.The complaint evaluation confirms that the phacoemulsification tip was bent in wrong direction.The root cause is a manufacturing related at the bevel process of phacoemulsification tips and was missed during downstream inspection.The complaint evaluation also observed that tip was bent in at bevel with a scratch on cannula at bent in tip area.How and when the phacoemulsification tip bevel became deformed cannot be determined from this evaluation.The most likely cause of a deformed tip is from improper handling of the product.An investigation was completed for the bevel of the phacoemulsification tip bent in wrong direction.All phacoemulsification tips are 100% visually inspected by trained operators using 30x magnification during the manufacturing process.Any nonconformance, such as the bent phacoemulsification tip exhibited on the returned opened sample, are removed from the lot and scrapped.Complaints are reviewed and monitored at regular intervals for any significant adverse trends.The manufacturer internal reference number is: (b)(4).
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