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Alleged failure: 10 min delay.Confirmed failure: abbp bent/broken pin d replace cable, acac deformed enclosure dfte replace front enclosure and adre deformed rear enclosure drre replace rear enclosure.Probable root cause: ¿ cables, ¿ hdmi cables, ¿ connectors, ¿ digital board, ¿ power supply, ¿ filter / fuse, ¿ ac inlet board, ¿ main board, ¿ transition board, ¿ intermittence between transition board and ch connector, ¿ software, ¿ camera head (sensor, sensor cable), ¿ coupler (dust on optics, scratched optics, broken / shifted lenses, focusing mechanism, endoclamp, zoom ring), ¿ problem toggling light source, ¿ connected monitors, ¿ leaking, ¿ poor grounding (e.G camera head connection from cable to transition board.), ¿ no/incorrect communication with light source, ¿ soaking cap disconnection during sterilization, ¿ electromagnetic interference (emi) from rf communication, hf surgical instruments, esd, or power surge, ¿ cybersecurity attack, ¿ pendulum ch inertial measurement unit (imu), ¿incident light from surgical scene is reflected by coupler/ch window and ¿ use error.The product was returned for investigation and the reported failure mode was confirmed.The failure mode will be monitored for future reoccurrence.
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