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It was reported that during second stage surgery cover screw was removed and healing abutment was placed, it did not screw properly and fractured at the screw of the abutment.Doctor tried to remove fragment of abutment screw with the proper tool, when it was not possible, implant was removed.Doctor reported deformation of internal thread of implant at tooth site 14.
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Zimvie complaint number (b)(4) the following fields have been updated: b4: date of this report.B5: describe event or problem.D4: additional device information.G3: date received by manufacturer.G6: type of report.H1: type of reportable event.H2: follow up type.H3: device evaluated by manufacturer.H4: device manufacturer date.H6: adverse event problem.H10: additional narrative.Zimvie received one (1) nt413, (osseotitel tapered implant 4 x 13mm) for evaluation.Visual evaluation was performed, the implant had signs of use with bone debris on its external threads.The implants platform was damaged.The implant had a fractured screw partially drilled out.Dhr review was completed for the subject lot number 2023020453.No deviations or non-conformances, which could have caused or contributed to the reported event, were noted as part of the dhr.Complaint history review was performed for the reported lot number 2023020453 for similar events and no other complaint was identified.Review completed utilizing keywords: dental : functional : damaged drive feature.Based on the investigation and risk management file review, the most likely root cause determined from the investigation was customer error.Therefore, based on the available information, a device malfunction did occur.There implants drive feature was damaged.The reported event was confirmed.No further investigation or immediate capa / hhe/d escalation is required, as the complaint investigation did not confirm the products were nonconforming at the time of distribution, and no new failure mode, harm, or hazardous situation was identified through the investigation performed.At this time, the complaint investigation has been completed and the record will be closed.If additional information is received, the record will be re-opened for further evaluation.
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