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An investigation was completed: it was reported that during a selenia dimensions procedure, the c-arm was moved into a medial lateral oblique (mlo) position but then moved downward without command, until it hit the bottom of travel.Buttons were tried repeatedly before the c-arm went back up.Log files were reviewed and showed the c-arm commanded downward then the user pressing the ¿up¿ switch to move the c-arm back upward.No errors were tripped.The system worked fine after rebooting but not using left side control switch panel.The control insert switches on both sides were replaced to resolve the issue.There were no patient or user injuries reported.A review of this device history showed that the issue did not return after the control insert switches were replaced.The c-arm control insert switch was replaced; however, no parts were returned for further investigation.The control insert switches were 3107 days old at the time of replacement.The part was not returned for further investigation.The probable cause of the uncommanded movement is due to normal wear with the c-arm control insert switches.Further investigation could not be performed as the part was not returned.Due to the limited information provided and lack of part return, the root cause of the control insert switch failure could not be determined.Conclusion: based on a review of the complaint, a capa is not needed at this time as there was no patient or user harm.Additionally, the risk is considered very low based on the occurrence.Future events will be monitored and trended.Complaint confirmed: no.Device history record (dhr) review: a review of the complaint history for 81003166434 showed no additional complaints for uncommanded c-arm movement related to the control insert switches.The complaint review identified the control insert switches were original to the system therefore, the dhr was reviewed.There was no discrepancy related to the c-arm control insert switches.The control insert switches were installed on this gantry with no issues noted.System product code: sdm-sys-9000-3d.Serial number: (b)(6).System manufacture date: april 7th, 2016.System installation date: june 17th, 2016.Unique device identified (udi): (b)(4).
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