| Model Number |
G23129 |
| Medical Device Problem Codes |
Material Twisted/Bent (2981); Activation Failure (3270)
|
| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
|
| Date of Event |
09/28/2024
|
|
Type of Reportable Event
|
Malfunction
|
|
Additional Manufacturer Narrative
|
|
Investigation is still pending, a follow up mdr will be submitted to include the investigation conclusions.
|
| |
|
Event or Problem Description
|
|
When trying to use the metal prosthesis, it was found that it was not possible to fire the prosthesis.Patient outcome: na.
|
| |
|
Additional Manufacturer Narrative
|
|
Device evaluation the evo-10-11-8-b device of lot number c2082422 involved in this complaint was not returned for evaluation.With the information provided, a document-based investigation was conducted.Manufacturing records review: prior to distribution all devices are subjected to a visual inspection and functional inspection to ensure device integrity.A review of the manufacturing records did not reveal any discrepancies that could have contributed to this complaint issue.Historical data review: the review of the relevant manufacturing records confirms the failure mode has not previously occurred for this work order.Instructions for use and/label review: it should be noted that the instructions for use (ifu0056) states the following: ¿if the package is opened or damaged when received, do not use.Visually inspect with particular attention to kinks, bends and breaks.If an abnormality is detected that would prohibit proper working condition, do not use.Please notify cook for return authorization¿.There is no evidence to suggest that the customer did not follow the instructions for use.Image review an image was not returned for evaluation.Root cause analysis a definitive root cause could not be determined.With the limited information provided, a possible root cause could be attributed to tortuous patient anatomy and/or a tight stricture, which may have resulted in a build-up of pressure causing the introducer to kink leading to the deployment difficulties reported.A second possible root cause could be that the build-up of pressure caused the sheath tube to separate from shuttle cap which would have also led to the deployment issue reported by the customer.However, as the device was not returned for evaluation; the cause of this complaint could not be conclusively determined.Multiple attempts were made to gain more information regarding this event however no new information was received confirmation of complaint: the complaint is confirmed based on customer and/or rep testimony.Corrective action/correction complaints of this nature will continue to be monitored for similar events.Summary of investigation the evo-10-11-8-b device of lot number c2082422 involved in this complaint was not returned for evaluation.Confirmed quantity of 01 x used device.There were no adverse events reported as a result of this occurrence.
|
| |
|
Event or Problem Description
|
|
Supplemental report is being submitted due to the completion of the investigation on 03-jul-25.
|
| |
|
Search Alerts/Recalls
|