| Model Number |
320749 |
| Medical Device Problem Code |
Failure to Deliver (2338)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
10/15/2024
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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Consumer reported during the flow check finding the needle to clog.Informed caller of proper placement of non patient end.Dc.Lot # 4114084, catalog# 320749.Date of event 10.15.2024 = 3 pen needles.Date of event 10.14.2024 = 5 pen needles.Sample status discard.
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Additional Manufacturer Narrative
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Investigation summary: no samples (including photos) were returned therefore the complaint could not be confirmed and the root cause is undetermined.This is the 2nd complaint for the reported lot number.A review of the manufacturing records was performed, and no non-conformances were raised in association with this type of event for this lot.Complaints received for this device and reported condition will continue to be tracked and trended.If samples are received in the future the complaint will be reopened for further investigation.Based on the above, no additional investigation and no corrective/preventative action (capa) or situational analysis (sa) is required at this time.
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Search Alerts/Recalls
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