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H11 : patient city: (b)(6), patient country: united states.Since no lot number is available, a detailed investigation, tests on reference samples or batch review cannot be conducted.Therefore, this complaint will be closed, this issue will be monitored through post marketing surveillance (pms) product trends and malfunction.If any trends picked up, this will flag on the trips and alerts according to the on market quality review (omqr) procedure.
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Reference number (b)(4).Event occurred in the united states.On 30-september-2024, it was reported by the patient that infusion set cannula was kinked and blood in the cannula within two days of use.Infusion set was placed in abdomen.Company do not see bent/kinking as being related to human factors, but rather as a training issue including correct choices of insertion sites and infusion sets and cannula length.Furthermore, the soft cannula is a flexible material that during use and upon removal can bend slightly.No further information was available.
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