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Complaint descrption from customer on october 15, 2024: "we recently had an nio adult device malfunction during a code event.We stock these in our code carts and when my team member attempted to insert the device, following the ifu, it deployed, with delay, and actually fell apart.Follows is the communication i received from my colleague: i went to place an nio during a code and it was very difficult to deploy the nio.I am comfortable placing the nio and using the nio device.The device i used was from the crash cart and there are no extras in the crash cart when something like this occurs.Here was the sequence: i had unlocked it, uncapped it, was stabilizing it and did the squeeze and finally, after what seemed like an eternity in a bad situation, it did deploy but at the same time, the entire nio apparatus exploded.Literally.I don't know what to say.I did save it for you if you want to take a look, but that is seriously what happened.I came back to the office after i was organized and grabbed another nio just to see if it was me and nope.It deployed easy just like it should.No issues and no explosion.No harm was done to the patient other than a delay in vascular access.I have the actual device, in pieces, in a bag to send for inspection.I would like to report this for the record.".
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