| Catalog Number |
53618 |
| Medical Device Problem Code |
Component Misassembled (4004)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
10/21/2024
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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It was reported that the customer was extremely upset and stated that when they opened a box of intermittent catheters and they did not have the sure grip on them, stated that all 15 boxes had the same lot #: jujn9129.Representative advised to hold onto package and informed a representative should be calling to get previous order picked up.
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Additional Manufacturer Narrative
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The investigation is still in progress.Once the investigation is complete a supplemental report will be filed.Udi format updated with available product information per gudid.H11: section a through f - the information provided by bd represents all the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.
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Event or Problem Description
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It was reported that the customer was extremely upset and stated that when they opened a box of intermittent catheters and they did not have the sure grip on them, stated that all 15 boxes had the same lot #: jujn9129.Representative advised to hold onto package and informed a representative should be calling to get previous order picked up.
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Additional Manufacturer Narrative
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The reported event was inconclusive because no sample was available for evaluation and further investigation did not result in any additional findings.No actions can be taken at this time since a root cause was not identified.A review of the device history record did not show any problems or conditions that would have contributed to the reported issue.A labeling review was not performed because labelling could not have prevented the reported failure.Udi format updated with available product information per gudid.H11: section a through f - the information provided by bd represents all the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.
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Search Alerts/Recalls
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