| Model Number |
N/A |
| Medical Device Problem Code |
Application Program Freezes or Fails to Launch (4031)
|
| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
|
| Date of Event |
10/18/2024
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Type of Reportable Event
|
Malfunction
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|
Event or Problem Description
|
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It was reported by the customer, system is intermittently losing connection and freezing while using the cue option.No other information was provided.
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Additional Manufacturer Narrative
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|
H11: section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.The date of event was not provided by the complainant/reporter, the date reflected in this report is the date bd became aware of the event.The device has not been returned to the manufacturer for evaluation.
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Additional Manufacturer Narrative
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H11: section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.The device was returned to service facility for evaluation.During evaluation, the reported issue of the unit freezes up during use was unconfirmed.The unit was powered up and operated as expected.No freezing was observed.There is no root cause as the issue could not be reproduced.
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| |
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Event or Problem Description
|
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It was reported by the customer, system is intermittently losing connection and freezing while using the cue option.No other information was provided.
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Search Alerts/Recalls
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