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During communication with the nurse, she confirmed the leak was coming from the point of contact from the needle and the tubing.The bottom part where we insert the needle into the port." this indicate the leak was coming from the luer.In addition, she confirmed the sample was discarded.Device master record, ap07014us - 24a083ct, was reviewed.The device was manufactured on january 16, 2024.There were no nonconformances pertaining to this lot number.The device met all specifications prior to release from manufacturing.Intera tested three unopened refill kits from lot 24a083ct on november 7, 2024 to see if any failure was present or could be repeated in response to customer complaint.The first refill kit from lot 24a083ct, the operator opened the first refill kit and connected the refill needle to the tubing set and th tubing set to the empty syringe barrel.The operator first filled the pump reservoir with 30ml the allowed the reservoir to empty 30ml.No leakage was observed.Operator then pulled the needle halfway out of the septum and pressurized the fill syringe with maximum manual force.The procedure was repeated on two additional refill kits from this lot and no leakage was observed at any connection.Operator did not any sign of failure.All signs point to potential misconnection from the user.
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