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The product was returned to pentax medical for repair.Our technician checked the returned unit and confirmed that the ccd drive pcb as defective.Based on the result, we concluded that it was caused due to the excessive force applied on the ccd drive pcb.In addition, our technician confirmed that the insertion flexible tube coating damage, the lcb (light carrying bundle) broken, the lcb distal cover glass cracked, the remote control buttons leak, the distal body worn out, the electrical pin connector defective, and the suction channel kink; however, these defects are not the main cause, and/or irrelevant to the alleged complaint.Based on the technical report "hr-rpt-0586(image failure)" and/or the risk analysis results, it was evaluated to submit mdr.
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