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Sku 515302 lot 1029206, qty (b)(4) pcs, was produced in april 2024.According to dhr, there were no quality notifications observed during manufacturing process related to mentioned issue.Manufacturing process was conducted in accordance with document 15-0137 and all quality control activities have been performed according to quality specification 10-0160.The sample is not available, but customer did provide pictures, and the customer complaint is confirmed as the seal of the packaging was open in the provided image.Risk assessment have been performed based on document bh-pfmea-pa001 (pfmea related to packaging process), and in can be confirmed that this failure mode has been included into mentioned document, and appropriate risk control have been set up (10-0255 - control specification).The retain sample was inspected and no defects were found on the packaging or components.During the investigation that was carried out on the cazin site, it was not determined what caused this kind of defect.During the packaging process, it may happen that the foil is damaged, but these damages are different and without contamination.The image does not allow us to recognize and identify the exact substance with which the sample was contaminated, which further limits the investigation.
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