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The manufacturer was contacted in reference to the voluntary field safety notice / recall notification related to the sound abatement foam in certain cpap, bipap, and mechanical ventilator devices.There was no allegation reported by the patient.There was no report of serious patient harm or injury.There was no report of medical intervention.No additional information can be requested at this time.The manufacturer was made aware of this complaint through a representative of the customer.The device was returned to the manufacturer's service center for further evaluation.The device was evaluated.The manufacturer concludes that they could not confirm the customer's allegation and there was visible foam degradation.
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Device evaluation has been completed.The h11 should be: the manufacturer was contacted in reference to the voluntary field safety notice / recall notification related to the sound abatement foam in certain cpap, bipap, and mechanical ventilator devices.There was no allegation reported by the patient.There was no report of serious patient harm or injury.The device was returned to the manufacturer's quality product investigation laboratory for investigation.The manufacture inspected externally during that evidence of sound abatement foam degradation/breakdown was observed in this device.Pil initiated therapy with the device and verified airflow, using a known good pil supplied power supply and ac power cord.Pil also observed customers humidifier heater plate did heat.No odor observed.Secondary findings - pil observed the following from an external and internal inspection: missing air inlet filter, ui (user interface) knob, the air outlet port had dust-like contamination in it., tan dust-like contamination at the air inlet.Pca (printed circuit assembly) had significant dust-like contamination all over the top of ii.Significant dust-like contamination on top of the blower box and throughout the bottom of the enclosure, blower motor, hair-like contamination in the bottom of the blower box, sound abatement foam and air inlet seal had yellowed and had dust-like contamination on it.Pil can confirm the presence of multiple contaminants that are not consistent with degraded sound abatement foam from the secondary findings.White dust-like and hair-like contamination, throughout humidifier enclosure.Potential mineral deposits, dust-like and hair-like contamination in the water tank.Unknown white dust-like contamination on and under the heater plate, dry box seals, iso port (international organization of standardization.The contamination found in the humidifier enclosure is considered not to be in the airpath.There is no visible damage or functionality failures of the device.In box g: date received by mfg (rfb) has been updated.In box h: (device) problem code grid, evaluation results code grid, conclusion code grid has been updated.
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