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Manufacturing records for this lot were reviewed, and there were no discrepancies noted.There were no nonconformances associated with this lot.Product retain drained properly when tested with water.Doctor's notes were not received but a review of the patient history notes provided during initial account setup was conducted.Patient history notes showed reoccurring history of urinary incontinence, acute cystitis with hematuria, and a previous uti.The patient's medical history of incontinence could contribute to an infection, as incontinence patients are at a higher risk for infection, but the cause of this report is unclear.Product specialist followed up with patient's wife on 09/17/24, and she stated everything is going good.There is no indication that the device failed to meet specifications or malfunctioned.There is no confirmed history of infection related to our product.As a show of an abundance of caution, the complaint is being reported.Complaint will be updated if more information is provided by the patient or doctor's notes confirming infection are received.
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