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On (b)(6) 2024, senseonics was made aware of an incident where user reported a low glucose event on (b)(6) 2024 around 10 or 11 am est where the user's sg was between 180mg/dl and 190 mg/dl user did not remember the bg measure.After dms review, we can see that between the hours that the user mentioned the sg was fluctuating between a minimum of 146 mg/dl and maximum of 156 mg/dl, and the bg is not available in dms.After dms review, we confirmed that the user didn't receive a low glucose alert at the time of event because the sg never went below the alert level.User didn't seek for medical treatment.User resolved the event by drinking an orange juice.
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The user reported experiencing hypoglycemic event on (b)(6) 2024.The user mentioned that the sg at the time was 180mg/dl and 190 mg/dl and user did not remember the bg measure.A review of the data management system (dms) data revealed that between the hours that the user mentioned, the sg was fluctuating between a minimum of 141 mg/dl and maximum of 156 mg/dl, and no bg values were entered.A review of the alert history confirmed that the user didn't receive a low glucose alert at the time of event because the sg never went below the alert level.The hypoglycemic event could not be confirmed, as no bg fingerstick was entered and the user could not remember the bg measurement.Per the case notes, the user did not seek medical treatment and resolved the event by drinking an orange juice.In an associated case for the user's complaint about sensor inaccuracy (complaintrec-(b)(4)),based on initial escalation review of the available data, there was no indication of an issue with sensor health.The bg values entered as calibrations fit sg trends well.The mard of the last 14 days was 0.5%.The symptoms consistent with situations where estimated values provided by the app were entered as calibrations rather than true bg values were observed.As the user was unresponsive and doesn't want to continue troubleshooting the issue.Per dms, the user is currently using the system with no further inaccuracy cases.No further investigation was possible for this complaint.B4.Date of this report 05 december 2024.G3.Date received by the manufacturer? 05 december 2024.H3.Device evaluated by manufacturer? yes.H6.Investigation findings updated to 114.H6.Investigation conclusions updated to 4315.
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