| Model Number |
WA91502A |
| Medical Device Problem Code |
Failure to Power Up (1476)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
10/30/2024
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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It was reported that the subject device did not work after replacing the batteries with double -a batteries.The issue occurred during service/maintenance (not in a clinical setting).There were no reports of patient harm or patient involvement.
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Additional Manufacturer Narrative
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E2/e3: no information available for the occupation of the initial reporter or whether they are a healthcare professional.The customer contacted olympus technical assistance support (tac) via phone.Tac advised that this is an accessory item and that the customer would need to purchase a new endo led.The customer informed tac about the event.The device will not be returned to olympus for evaluation.
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Additional Manufacturer Narrative
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This supplemental report is being submitted to provide the results of the legal manufacturer's final investigation.Updated fields: h2, h6, h11.The device was returned to olympus for inspection and the reported failure was not confirmed.A root cause could not be identified.Based on the results of the investigation, it is likely the following led to the malfunction: the most probable cause of the complaint is cause not established.Should additional relevant information become available, a supplemental report will be submitted.Olympus will continue to monitor field performance for this device.
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Event or Problem Description
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No additional information received from customer.
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Search Alerts/Recalls
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