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Product complaint # (b)(4).H6 component code: g07002 - device not returned.This report is being submitted pursuant to the provisions of 21 cfr, part 803.This report may be based on information which has not been investigated or verified prior to the required reporting date.This report does not reflect a conclusion by ethicon inc, or its employees that the report constitutes an admission that the product, ethicon inc or its employees caused or contributed to the potential event described in this report.If information is obtained that was not available for the initial report, a follow-up report will be filed as appropriate.Attempts have been made to retrieve the device.To date the device has not been returned.If the device or further details are received at a later date a supplemental medwatch will be sent.Additional information was requested, and the following was obtained via: additional information received from the sales rep via email on nov 5, 2024: i have filled in the answers below in red.Additional information request: two product complaints were opened to address 2 patients.(b)(4) - patient 1.(b)(4) - patient 2.Please address the questions below for each patient event: what was the name of the procedure? they were both flap cases.What was the procedure date? the first procedure i do not have a date, the second procedure was (b)(6) 2024.Please clarify how many sutures broke on each patient procedure? my understanding is only 1 in each surgery.When did each suture break (in the package, during removal from package, during handling prior to use on patient or during use on the patient)? please specify: suture broke while pulling the suture through vessels both times.Did all sutures share the same lot number (101tap)? if no, please provide the lot number of each broken suture.Yes, to my understanding they were from the same lot.Are the devices available to be returned for evaluation? if so, please provide the status of the return and any available tracking information.I do not have the broken sutures available for return, but i have the rest of the lot number available for return (22 eaches).I have received the return box so i will be shipping them out today.Please provide the source or name and title of external person providing answers to follow-up (external person submitting answers to sales rep): (b)(4) ¿ head and neck coordinator.
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Product complaint # (b)(4).This report is being submitted pursuant to the provisions of 21 cfr, part 803.This report may be based on information which has not been investigated or verified prior to the required reporting date.This report does not reflect a conclusion by ethicon inc, or its employees that the report constitutes an admission that the product, ethicon inc or its employees caused or contributed to the potential event described in this report.If information is obtained that was not available for the initial report, a follow-up report will be filed as appropriate.Additional information was requested and the following was obtained:.
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