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It was reported regarding two scopes: when physician went to use the scope, he was doing a check to see if the light and focus were optimal, he noticed the fibers and picture quality were poor and was unable to use the scope.The physician had to cancel the procedure.Cross reference mdr: 9610617-2024-00474.
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Additional information: the devices were not sent to the karl storz assessment and repair department for inspection, the error description provided by the customer, "fibers and picture quality were poor" could not be confirmed.The items mentioned in this report cannot be examined because, the customer has not provided us with the items for further cause analysis.Possible causes of failure are speculative now.If the items are used in a manner that deviates from their intended area of application, purpose, or if they are subjected to excessive strain or incorrect reconditioning, products may be damaged or destroyed.If the items mentioned are nevertheless sent to us, the report will be reopened, and a cause analysis will be carried out.The investigations did not reveal a root cause related to the labelling, or its history.All production-related quality checks were passed, and no non-conformities were identified in the device's manufacturing records.The labelling was found to contain adequate instructions and warnings.The complaint history did not reveal any pickup in similar complaints; no trend was identified.The event is filed under internal karl storz complaint id: (b)(4).
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