| Model Number |
2120 |
| Medical Device Problem Code |
Key or Button Unresponsive/not Working (4063)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
11/01/2024
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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D9: 11/27/2024.H6: evaluation codes updated.Device evaluation: one device was received.Device was visually and functionally tested and the customer reported complaint was able to be confirmed.The probable cause of the reported problem was the defective keypad.Service history review identified there was no indication that the complaint was related to a service of the device within the review period.
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Additional Manufacturer Narrative
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B3.Date of event: unknown.No information has been provided to date.Investigation including root cause analysis is in progress.A supplemental mdr will be filed as necessary in accordance with 21 cfr 803.56 when additional reportable information becomes available.
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Event or Problem Description
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It was reported that with the device there was a key stuck/release key.There was unknown patient involvement.
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Search Alerts/Recalls
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