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H10: additional related report number 3012307300-2024-13996, 3012307300-2024-14000 neither samples nor pictures were received for the analysis of this complaint.The device history record of reported lot number 4235003 was reviewed, and it was confirmed that no non-conformities were reported during production.The quality inspection forms were reviewed, and it was observed that no defects were found, and the lot was released.Without the return of the samples a comprehensive failure investigation cannot be performed, and a probable cause cannot be determined.If the product is returned, the complaint will be reopened for further investigation.
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