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A facility reported that when the osv ii lumbar kit (909711) was opened, it was discovered that the guidewire was missing from the pack.The product was specifically ordered for the patient and the facility did not have another osvii kit available to use.The surgeon was able to insert the catheter ok (rare occurrence, usually need guidewire), and the shunt was implanted.No other issues occurred during the case.
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Updated fields: d4, d9, g3, g6, h2, h3, h4, h6, h11.The osv ii (lumbar) (909711) was returned for evaluation: device history record (dhr) - review of the history device records for the product code 909711 with lot 7302742 conformed to the specifications when released to stock.Failure analysis - the complaint is confirmed via the inspection.An image was taken of the ¿as received¿ kit, and the kit was visually inspected; the guidewire was missing from the kit.An awareness was conducted to the production team.Root cause - the issue reported by the customer is due to a packaging error.A query of our database was performed for lot 7302742.The query identified no additional complaints for the production lot., and a 12-month complaint review was performed for catalog # 909711 and complaint reason ¿missing components." the review identified no additional related complaints.As a result, no escalation action is required for the issue "missing components" as no trend is noted for the moment.An awareness session was conducted to the production team, and this issue will be monitored and trended going forward.At present, we consider this complaint to be closed.
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