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Correction: d9, d3 (email), g1 (contact and mfg site email) and h3.H3: not returned to the manufacturer investigation ¿ evaluation it was reported in the universa loop nephrostomy percutaneous drainage catheter's sealing package contained foreign matter (a hair) prior to an unspecified procedure.As reported, the patient did not experience any adverse effects or require any additional procedures due to this occurrence.The device did not make patient contact.Reviews of documentation including the complaint history, device history record (dhr), quality control (qc) procedures, and instructions for use (ifu), were conducted during the investigation.The complaint device was not returned to cook for investigation; therefore, no physical examinations could be performed.The customer has confirmed that the product was shipped but it was not received by cook.Additionally, a document-based investigation evaluation was performed.A review of the device master record (dmr) concluded that sufficient inspection activities are in place to identify this failure mode prior to distribution.A review of the device history record (dhr) found no related non-conformances that could have contributed to the reported failure mode.A complaint history database search showed no other related complaints associated with the failure mode for the complaint device lot.Cook also reviewed product labeling.The ifu packaged with the device contains the following in relation to the reported failure mode: how supplied '.Do not use the product if there is doubt as to whether the product is sterile.' based on the available information, no product returned, and the results of the investigation, cook has concluded that the cause of the foreign matter said by the customer to be hair and is likely due to a manufacturing error.Complaint awareness training has been completed for the relevant personnel tasked with quality control of packaging for this lot.The appropriate personnel have been notified, and cook will continue to monitor for similar events.Per the quality engineering risk assessment, no further action is required.This report is required by the fda under 21 cfr part 803 and is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement contained herein is intended to be an admission that any cook device is defective or malfunctioned, that a death or serious injury occurred, nor that any cook device caused, contributed to, or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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