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Section a1: patient identifier corrected.Section a4: patient weight corrected.Section d9: corrected.Section g4: pma # corrected.Section h6: medical device problem code corrected.Manufacturer's investigation conclusion: the reported event of the heartmate universal battery charger (ubc) not turning on was confirmed via evaluation of the returned ubc.The reported event of the ubc smoking was not confirmed during evaluation.The ubc, serial number (b)(6), was returned to the service depot and was evaluated on 18mar2025.The unit was connected to ac power and did not boot up as intended.Upon further inspection, fluid ingress was observed on slot 1 and on several components of the main printed circuit board (pcb).Discoloration of the interior housing was observed near the location of damage on the main pcb.Due to the extent of damage no further troubleshooting was performed.The ubc is being retained at the service depot until a final decision regarding the repair of the unit is provided by the customer.The provided information indicated the patient was provided a loaner ubc.The root cause for the reported smoking and the unit not turning on was determined to be due to the fluid ingress on several components of the main pcb.The device history records were reviewed and the records reveals that the heartmate universal battery charger (ubc), serial number (b)(6), was manufactured in accordance with manufacturing and qa specifications.The heartmate universal battery charger instruction for use was available for use at the time of the event.Section 6, entitled ¿routine inspection and cleaning¿, instructs users to inspect their universal battery charger for signs of physical damage, and to not use the unit if damaged.The heartmate 3 instruction for use was available for use at the time of the event.Section 3, entitled ¿powering the system¿, instructs the user to keep the universal battery charger (ubc) dry and away from water or liquid to avoid damage or electrical shock.The heartmate 3 patient handbook which was available for use at the time of the event, cautions the users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.No further information was provided.The manufacturer is closing the file on this event.
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