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Internal complaint file # (b)(4) has been logged for this incident for traceability.The ri-2 and disposable involved in the incident have not been returned to belmont medical technologies for evaluation.Per medsun user facility report # (b)(4), the date of event is aug 2024 but the user facility did not inform belmont about this incident when it actually occurred.We became aware of this incident on november 12th, after receiving the medsun report therefore, reporting this now.The user will lose the ability to infuse the patient during the issue.In an event of air in line, alarm is generated with instructions to resolve the issue.In the event this issue cannot be resolved, another device or other methods can be used to infuse the patient.There was no patient harm associated with this event.When the rapid infuser detects a situation that is compromising effective infusing, the system stops pumping and heating, closes off the line to the patient, sounds an audible alarm, and displays an alarm message with instructions for corrective measure.In case if air is detected in the device, the rapid infuser exhibits the following alarm message: "air detection, open the door.Squeeze tubing below detector to clear trapped air reinsert tubing and close the door".Belmont contacted the user facility on november 12, november 25th and december 4th to collect additional details on the event but haven't received any information as of today.Without results of the device investigation, no conclusions can be drawn.A follow-up report will be submitted once the investigation is complete and additional information becomes available.
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