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Zimvie received one (1) t3st3210, (t3® pro non-platform switched tapered implant 3.25mm (d) x 10mm (l)) for evaluation.Visual evaluation of the as returned device identified the implant with signs of use, apparent minor debris attached to external threads.The implant was identified as reported and the implant's drive feature was observed worn out a bit; however, an in-house impdts driver was used during a functional test, and the driver engaged, retained, and disengaged the implant as intended.This complaint refers to the specific device being investigated for this complaint record.Dhr review was completed for the subject lot number 2120004889.No deviations or non-conformances, which could have caused or contributed to the reported event, were noted as part of the dhr.Complaint history review was performed for the reported lot number 2120004889 for similar events and no other complaint was identified.Review completed utilizing keywords: ¿fit other¿ the customer did submit one (1) image of the subject implant for the reported event (see attachments tab at ce level.) based on the investigation and risk management file review as per rmf rm-00053-haz rev.12, the most likely root cause determined from the investigation is incorrect techniques used - customer error.Therefore, based on the available information, and functional testing the implant malfunction did not occur.The reported event was non-verifiable with all the available information, and without return of all devices involved.No further investigation or immediate capa / hhe/d escalation is required, as the complaint investigation did not confirm the product was nonconforming at the time of distribution, and no new failure mode, harm, or hazardous situation was identified through the investigation performed.At this time, the complaint investigation has been completed and the record will be closed.If additional information is received, the record will be re-opened for further evaluation.The following sections have been updated: b4: date of this report d4: device expiration date d4: device udi number d9: device availability g3: date received by manufacturer g6: checked "follow-up" h2: checked follow-up type h3: changed "no" to "yes" h4: device manufacture date h6: entered evaluation codes h10: added manufacturer narrative.
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