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Medsource received feedback from our customer stating that: provider had inserted the needle/cathlon in vein, flash detected, started advancing catheter and removing needle.After needle was removed, catheter could not be advanced further to properly place cathlon.When provider went to remove cathlon, it tugged at the skin and finally came out with the end looking busted open.Additionally, they stated that they were not able to get fluids to flow through the product.Due to the possibility of catheter fragments remaining in the vein from the appearance they described in the complaint, it was determined that this was a reportable event.
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