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Visual and functional testing: the device was not returned to the service hub, therefore, visual inspection and functional testing was not performed.Unfortunately, the device in question was not returned to the service hub, which precluded us from conducting a visual inspection or functional testing.Review of service and event history: we conducted a review of the device's 12-month service history, which showed no previous occurrences of similar events.Unfortunately, we did not receive any event history from the customer, and thus, we were unable to review the event history/alarm logs.As a result, we could not replicate or confirm the reported issue.
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