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A visual inspection was performed on the returned device.The reported difficult to insert was unable to be confirmed due to the damage noted.Production record and corrective and preventative actions (capa) reviews were performed and revealed no indication of a product quality issue.Additionally, a query of the complaint handling database for the reported lot revealed there is no indication of a lot specific issue.The investigation was unable to determine a definitive cause for the reported difficulties.It is possible that the filter was pulled into the pod too quickly or with excessive force causing damage to the delivery catheter pod preventing the filtration element from being able to load properly; however, this could not be confirmed.The separation of the polyimide olive was not reported and may have occurred due to excessive force applied while attempting to the load the filter against resistance into the delivery catheter pod or possibly due to attempting to pull the filter back out from the dc pod; however, this could not be confirmed.Based on the reported information and evaluation of the returned device, there is no indication of a product quality issue with respect to the design, manufacture, or labeling of the device.
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