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Updated fields: d4, d9, g3, g6, h2, h3, h6, h11.The tcc cast (id (b)(4)) was not returned for evaluation but a photo was provided: dhr - no capa or nc record was found related to this product.Failure analysis - additional subject matter experts in the area of tcc cast application and device functionality were present and reviewed the photos provided within this complaint.Upon discussion with them, it was determined that this complaint is a clear example of user error with the photos shown displaying casting systems in both cases that are applied incorrectly, either with the casting sock not being set at a proper angle, or the casting unit not being applied correctly of folded improperly multiple ways.Root cause - given the review of evidence provided by suject matter experts, the failure family is determined to be user error - improper use of device.
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