| Model Number |
ALLURA XPER FD20/20 OR TABLE |
| Medical Device Problem Code |
Activation Failure (3270)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
12/20/2024
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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It was reported to philips that the system was unable to boot up.The device was outside of clinical use at the time of reported event.No harm was reported to philips.Philips has started an investigation of this complaint.
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Additional Manufacturer Narrative
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Philips has investigated this complaint.The philips field service engineer (fse) inspected the system onsite and confirmed that the system was unable to boot up.Upon functional testing, the fse found that the host pc failed to turn on.Upon further checking, the fse confirmed that the mainboard bios battery was defective.To resolve the reported issue, the fse replaced the mainboard bios battery.After replacement, the system was returned to use in good working order.The codes were updated based on the investigation outcome.Evaluation method code was corrected.
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Search Alerts/Recalls
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