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ARROW MEDSOURCE GROUP LIMITED TUBING, SUCTION, CONNECTOR, 3/16" X 20' (5 MM X 6.1 M); TUBE, ASPIRATING, FLEXIBLE, CONNECTING
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| Model Number |
71-C520 |
| Medical Device Problem Code |
Failure to Seal (4070)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
12/10/2024
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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A user facility reported, "the suction handle will only work/seal properly on one end of the suction tubing.The yankeur does not stay on and there is no tight seal.It has become a safety issue because they need rapid access to reliable suction without mishaps in connections." deroyal requested return of the device but it has yet to be returned.A supplier corrective action request (scar) has been issued to the supplier.This investigation is not complete at this time.No further information is available at this time.We will provide follow-up report when additional information is available.
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Event or Problem Description
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A user facility reported, "the suction handle will only work/seal properly on one end of the suction tubing.The yankeur does not stay on and there is no tight seal.It has become a safety issue because they need rapid access to reliable suction without mishaps in connections.".
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Additional Manufacturer Narrative
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A user facility reported, "the suction handle will only work/seal properly on one end of the suction tubing.The yankeur does not stay on and there is no tight seal.It has become a safety issue because they need rapid access to reliable suction without mishaps in connections." deroyal requested return of the device but it was not returned.A supplier corrective action request (scar) was sent to the supplier.Deroyal industries was not able to complete an inventory check as no inventory was available on hand from this lot.Deroyal reviewed the purchase order from the supplier, but no issues were found within it.No failure modes and effects analysis could be reviewed by deroyal as this is a purchased product.Deroyal did review engineering change orders related to this product, but no issues were found.Deroyal ran a complaint to sales ratio for this product from january 2023 to january 2025 and found it to be (b)(4).The scar was returned after the supplier completed their investigation.The supplier checked for existing inventory, but none was available in the factory.A total of 8 samples were inspected in previous batches, with no quality complaints being found.Root cause: the supplier determined the root cause to be a manufacturing/ quality control issue.The assembly staff were found to have improper force control during installation which resulted in an inconsistent depth.Corrective and preventive actions: the supplier took several corrective and preventive actions due to this root cause.The connector limit line was increased from 0.15mm to 0.75mm.The work instruction book was also updated to change the feed and process inspection instructions and add the measurement of the joint stop line and joint depth.This change in the process was then retrained for applicable staff to ensure compliance to the new joint assembly changes.These corrections were then confirmed to be effective through their process qualification showing the new depth of the pipe was effective.Deroyal industries initiated a recall to remove products from the field that were manufactured prior to the corrections made by the supplier/manufacturer.The investigation is complete at this time.No further information is available at this time.We will provide follow-up report if additional information becomes available.
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Search Alerts/Recalls
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