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Additional information - this mdr is being submitted to include the below: h6: investigation results under type of investigation, investigation findings, investigation conclusions.H11: investigation summary: the information in this complaint (b)(4) has been evaluated.The batch 6007070 in question was manufactured at the reynosa site.Investigation process of the complaint was carried out in accordance with work instruction (wi) guidance for visual testing for complaints area version 03 for the code insertion without removing needle guard.Complaint investigations.Photo/sample was not provided.In order to test the product, the reference samples from the lot have been requested.Test results: visual test according to wi version 3 on reference samples, 10 samples out 10 samples passed the test.Device history record (dhr) review: packaging: the lot 6007070 was manufactured according to the wi version 114 and manufactured in the line 7, on 13/may/2024, with a total of (b)(4) units.Trending: a query was run in database on 15/apr/2025 against malfunction code insertion without removing needle guard and lot 6007070 and no other complaint have been registered in database for the same lot 6007070 and malfunction code.Conclusion summary of complaint investigation: as a result of the following: no defect on tests for reference samples, no non-conformance (nc) raised during production related to complaint code, no other complaint received on the lot in question and malfunction code, no further actions are required.This complaint will not require further root cause investigation nor capa plan.Therefore, this issue will be monitored through the post market surveillance activities.
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