| Model Number |
V+C+PRO, JAPANESE |
| Medical Device Problem Code |
No Display/Image (1183)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
12/20/2024
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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It was reported to ventec that the device's lcd display turned black during patient use.There was patient involvement associated with the reported event.There were no reports of patient harm as a result of the reported issue.No further details were provided.Ventec reached out to the reporter to obtain additional information about the patient, however, no response has been received.
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Additional Manufacturer Narrative
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H6: ventec will perform an evaluation of the device.A follow-up report will be submitted when the investigation is complete as defined by 21 cfr 803.56.
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Additional Manufacturer Narrative
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H6: the initial reporter responded to ventec's request for additional information about the patient and event.As a result, section b3, date of event, has been updated from 1/07/2025 to 12/20/2024.Additionally, sections a2, a3a, a3b, a4 and a6, have been updated accordingly.The reporter further advised that there was no patient harm as a result of the reported issue.Ventec continues to investigate the reported issue and will perform an evaluation of the device.A follow-up report will be submitted when the investigation is complete as defined by 21 cfr 803.56.
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Additional Manufacturer Narrative
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H6: the device was evaluated by ventec where the reported issue of a black lcd touchscreen could not be duplicated or confirmed.Proper device operation was confirmed through functional and performance testing.The cause of the reported issue could not be determined.
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Search Alerts/Recalls
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