|
Philips has investigated this complaint.According to the additional information collected, the system was not in clinical use when the issue was identified.A philips field service engineer (fse) inspected the system onsite and identified that wireless footswitch had lost the connection.Upon troubleshooting fse identified the cause due to weak battery.To resolve the issue, fse reconnect the footswitch.After reconnecting the wireless footswitch, the system was returned to use in good working order.At the time this complaint was received, philips did not have enough information to exclude a product malfunction with the potential for death or serious injury on recurrence, and as such the complaint was reported.Since that time, new information has been received which has led to the determination that this is scenario is not likely to cause or contribute to death or serious injury if it were to recur.As per the instructions for use, the user of the product must institute a user routine checks program.The user of the product shall make sure that all checks and actions have been satisfactorily completed before using the product for its intended purpose.It is instructed to not use the product for any application until the user is sure that the user routine checks have been satisfactorily completed, therefore, as the device was outside of use at the time the issue was identified, the user would identify this issue prior to use.This complaint is not related to the connection issue, but it was related to the battery problem.Based on the investigation results, philips concludes that the complaint is not reportable.The codes were updated based on the investigation outcome.
|