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Section g4: there was no patient involved in this event.The pma# provided is associated with the device¿s most recent approval.Manufacturer's investigation conclusion: the reported event of a backup battery fault alarm was confirmed via evaluation.The 11v backup battery (serial number: (b)(6)) was returned for analysis in unremarkable condition, and log files were not sent for analysis.The 11v backup battery was functionally tested and the reported backup battery fault alarm was reproduced.The 11v backup battery connected to a lab reference system controller and a backup battery fault alarm due to a circuit fault was active.The backup battery printed circuit board (pcb) underwent circuit analysis, and it was observed that component d52 was shorted.Provided information revealed that the battery had not yet been issued to a patient and that in an effort to charge the battery for use, the fault happened immediately.The root cause for the reported event was determined to be due to d52 being shorted.A manufacturing analysis task was opened under to further investigate this issue.The receiving and inspection documents for the emergency backup battery (serial number: (b)(6)) were reviewed and found to have passed.Heartmate 3 instructions for use section 2 ¿system operations¿ and heartmate 3 patient handbook section 2 ¿how your heart pump works¿ address how to properly maintain the backup battery over time.Heartmate 3 instructions for use section 7 entitled ¿alarms and troubleshooting¿ and heartmate 3 patient handbook section 5 ¿alarms and troubleshooting¿ addresses how to properly interpret all system alarms including backup battery fault alarms.Additionally, it outlines actions to take if the alarms cannot be resolved.The patient handbook cautions the users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.No further information was provided.The manufacturer is closing the file on this event.
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