MAUDE Adverse Event Report: ABBOTT LABORATORIES ARCHITECT C4000; ANALYZER, CHEMISTRY (PHOTOMETRIC, DISCRETE), FOR CLINICAL USE

Catalog Number	02P24-01
Medical Device Problem Code	High Test Results (2457)
Health Effect - Clinical Code	No Clinical Signs, Symptoms or Conditions (4582)
Date of Event	12/23/2024
Type of Reportable Event	Malfunction
Event or Problem Description
The customer observed a falsely elevated total bilirubin on the architect c4000 processing module for one patient.The following results were provided (reference range, total bilirubin, 0.20 to 1.20 mg/dl): on (b)(6) 2024, sid (b)(6), initial total bilirubin result= 26.36 mg/dl; repeat result= 0.37 mg/dl.There was no impact to patient management reported.
Additional Manufacturer Narrative
Complete entry for section a1 - patient identifier: (b)(6), complete entry for section e1 - phone number: (b)(6).This issue was previously reported under mdr number 3002809144-2025-00005 under a different suspect device.An evaluation is in process.A follow-up report will be submitted when the evaluation is complete.All available patient information was included.Additional patient details are not available.
Event or Problem Description
The customer observed a falsely elevated total bilirubin on the architect c4000 processing module for one patient.The following results were provided (reference range, total bilirubin, 0.20 to 1.20 mg/dl): (b)(6) 2024, sid (b)(6) , initial total bilirubin result= 26.36 mg/dl; repeat result= 0.37 mg/dl there was no impact to patient management reported.
Additional Manufacturer Narrative
The field service representative (fsr) reviewed the instrument log and observed the instrument had been stopped before pausing preventing complete washing of the cuvettes and causing potential cuvette drying tip damage.The fsr replaced the cuvette drying tip which resolved the issue.Return testing was not completed as returns were not available.The instrument service history review revealed no additional tickets associated with discrepant/erratic patient results.There were no additional service or complaint issues on or around the date this complaint was initiated that may have contributed to this issue.A review of tracking and trending of the architect system did not identify any trends associated with the complaint issue.A review of tracking and trending for the cuvette drying tip did not identify any trends.A review of the manufacturing documentation did not identify any issues associated with the complaint issue.Labeling was reviewed and found to be adequate.Based on the available information, no systemic issue or deficiency of the architect c4000 processing module, serial number (b)(6) or the cuvette drying tip was identified.

• Brand Name: ARCHITECT C4000
• Common Device Name: ANALYZER, CHEMISTRY (PHOTOMETRIC, DISCRETE), FOR CLINICAL USE
• Manufacturer (Section D): ABBOTT LABORATORIES; 1915 hurd drive; irving TX 75038
• Manufacturer (Section G): ABBOTT LABORATORIES; 1915 hurd drive; irving TX 75038
• Manufacturer Contact: nicole jenne ; max-planck-ring 2; post market surveillance; wiesbaden 65205 ; GM 65205 ; 6122582960
• MDR Report Key: 21178215
• Report Number: 3016438761-2025-00037
• Device Sequence Number: 20966912
• Product Code: JJE
• UDI-Device Identifier: 00380740003746
• UDI-Public: (01)00380740003746
• Combination Product (Y/N): N
• Initial Reporter Country: BR
• PMA/510(K) Number: EXEMPT
• Number of Events Summarized: 1
• Summary Report (Y/N): N
• Serviced by Third Party (Y/N): Unknown
• Reporter Type: Manufacturer
• Report Source: Foreign,Health Professional
• Initial Reporter Occupation: Other Health Care Professional
• Type of Report: Initial,Followup
• Report Date (Section B): 02/03/2025

1 Device was Involved in the Event

1 Patient was Involved in the Event

• Is this an Adverse Event Report?: No
• Is this a Product Problem Report?: Yes
• Operator of Device: Health Professional
• Device Catalogue Number: 02P24-01
• Was Device Available for Evaluation?: Yes
• Is the Reporter a Health Professional?: Yes
• Type of Report(Section G): Follow-Up
• Initial Date Received by Manufacturer: 01/13/2025
• Supplement Date Received by Manufacturer: 01/30/2025
• Initial Report FDA Received Date: 01/17/2025
• Supplement Report FDA Received Date: 02/03/2025
• Was Device Evaluated by Manufacturer? (Y/N): Yes
• Is the Device Labeled for Single Use? (Y/N): No
• Is This a Single-Use Device that was Reprocessed and Reused on a Patient? (Y/N): No
• Patient Sequence Number: 1
• Concomitant Medical Products and Therapy/Usage Dates: CC TOTAL BILI (2750T), 06L45-22, 65824UQ02; CC TOTAL BILI (2750T), 06L45-22, 65824UQ02; CUVETTE DRYING TIP, 09D51-01, UNKNOWN
• Patient Sex: Unknown