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Additional information is provided in sections: d.9, h.3, h.6 & h.11 a review of the device history record (dhr) traceable to the reported lot number indicates that the product was processed and released according to the product¿s acceptance criteria.A review of the database for the non-conformance events and the complaints showed that the given lot number was not concerned by any deviation and that there are no additional complaints associated with it.The investigation is completed on the sample evaluation outlined below.The returned instrument was received at the investigation site in its inner and outer blister and covered with the tyvek lid foil showing the lot information.The instrument does not show macroscopic signs of damage and is returned in an open state.There are signs of surgery residues.The product was visually inspected with the aid of a photomicroscope with various magnifications.The visual inspection showed no abnormalities such as deformation or other defects on the sample.When the instrument is actuated, it can be seen that the arms are slightly twisted.Therefore, gripping is no longer possible.As the blister was opened by the customer, the product was handled.The point in time when the malfunction occurred can no longer be determined, nor can the strain put on the device be reconstructed.The customer¿s complaint is confirmed, but a root cause for the connection failure cannot be determined.It cannot be determined how or where the damage to the sample occurred; therefore, a root cause for the customer's reported event could not be determined.The exact root cause for the customer's reported event is unknown, therefore, specific action cannot be taken.Complaints are reviewed and monitored at regular intervals for adverse trends.No adverse trends have been observed associated with the reported product and event.No action has been identified for this reported event.The manufacturer internal reference number is: (b)(4).
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