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Product complaint # (b)(4).Based on the visual analysis of the pictures received, a crack was noted.The findings meet us regulatory reporting criteria.The device was not returned; therefore, no further investigation can be performed.Two (2) photos accompanied the complaint file.In the first photo, the catheter can be seen inside the dispenser hoop and the shaft of the catheter next to the luer hub can be seen severely kinked.The second photo shows a close-up look to the kink condition, and the shaft can be seen nearly separated in two pieces due to the severity of the kink.No other damages are seen.A manufacturing record evaluation was performed for the finished device 31184039 number, and no non-conformances related to the malfunction were identified.A manufacturing record evaluation was performed for the finished device 31184039 number, and no non-conformances related to the malfunction were identified.The customer complaint was confirmed.This investigation was performed based only on the photos provided, and the availability has been cataloged as unknown; therefore, if additional information is received in the future, the investigation will be reopened and investigation will be perform as appropriate.As part of j&j medtech quality process all devices are manufactured, inspected, and released to approved specifications.Since there was no evidence to suggest the event was related to a manufacturing or design issue, no capa activity is required.Additional complaint information monitoring for potential safety signals will be conducted through complaint trending as part of post-market surveillance.As part of the post market surveillance program, information from this complaint is trended to identify statistical signals for consideration of further correction action.Missing information from this report is identified as blank; this information was not provided in the reported event or available at the time of report submission.This report is being submitted pursuant to the provisions of 21 cfr, part 803 (and/or part 4, as applicable).This report may be based on information which has not been investigated or verified prior to the required reporting date.This report does not reflect a conclusion by cerenovus, or its employees that the report constitutes an admission that the product, cerenovus, or its employees caused or contributed to the potential event described in this report.If information is obtained that was not available for the initial report, a follow-up report will be filed as appropriate.
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